Privacy Policy

This Privacy Policy describes how Carte ("we", "us", or "our") collects, uses, and protects your information when you use our mobile and web applications. This policy applies to all applications published under the Carte name with the package identifier id.carteapps, including our warehouse management system and companion picker and packer apps.

By using any Carte application, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information to provide and improve our services:

• Account Information: Name, email address, phone number, company name, and login credentials when you register or are provisioned an account.
• Operational Data: Warehouse inventory, orders, product information, picking and packing activity, and marketplace integration data needed to operate the service.
• Device Information: Device model, operating system version, unique device identifiers, and app version for diagnostics and security.
• Camera and Scanner Data: When you scan barcodes or QR codes, the camera is used solely to capture the code. We do not store photos or video.
• Usage Data: Log data, feature usage, and performance metrics used to maintain and improve the applications.

How We Use Your Information

• To provide, operate, and maintain our applications and services.
• To process orders and synchronize data with connected marketplaces.
• To authenticate users and secure access to accounts.
• To improve, personalize, and expand our features.
• To provide customer support and respond to inquiries.
• To detect, prevent, and address technical issues and fraudulent activity.

Third-Party Services

Our applications may integrate with third-party marketplaces and services such as Shopee, TikTok Shop, Lazada, and Tokopedia to enable order and inventory synchronization. These third parties have their own privacy policies governing the use of your information. We only share the data necessary to provide the integrated features you enable.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your data as described below.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the email address below. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our applications are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@carteapps.id.